Privacy Policy

Last updated: [24/08/2025]

Gradence Global Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Who We Are

Gradence Global Ltd
1 Deasy Road
Coventry
CV1 2JW
United Kingdom

Email: contact@gradenceglobal.com

We are the data controller of the personal information you provide to us.

2. Information We Collect

We may collect and process the following types of information:

Identity and Contact Data – name, email, phone number, billing address.
Financial Data – payment details (processed securely by third-party providers).
Account Data – login details, course enrolments, progress, and certificates.
Technical Data – IP address, browser type, time zone, device information, and usage data collected through cookies.
Communication Data – information you provide through forms, support, or feedback.

3. How We Use Your Information

We use your personal data to:

Provide and manage courses, services, and digital content.
Process payments and manage billing.
Communicate with you about updates, services, and support.
Improve our website and customer experience.
Comply with legal and regulatory obligations.

We will only process your information where we have a lawful basis, including contractual necessity, legitimate interests, consent, or compliance with legal duties.

4. Sharing Your Data

We do not sell your personal data. We may share it with:

Service providers (e.g., hosting, payment processors, analytics tools).
Legal or regulatory authorities if required by law.
Business partners where you have given consent.

Where data is transferred outside the UK, we ensure appropriate safeguards (such as standard contractual clauses) are in place.

5. Data Retention

We retain personal data only for as long as necessary:

Course and account records – while your account remains active.
Payment and transaction records – up to 6 years to comply with UK tax law.
Marketing consent – until withdrawn.

6. Your Rights

Under UK GDPR, you have the right to:

Access the data we hold about you.
Request correction or deletion of your data.
Restrict or object to processing.
Receive a copy of your data in a portable format.
Withdraw consent for marketing at any time.

To exercise these rights, contact us at contact@gradenceglobal.com.
If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

7. Cookies

We use cookies and similar technologies to enhance website performance and analyze traffic. You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or disclosure. While we take all reasonable precautions, no method of transmission over the internet is completely secure.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the last update.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: